The BHR cannot be held responsible for erroneous or incomplete information transmitted by the Customer during the reservation process as below:
The Customer selects the Hotel where they wish to stay, The Customer selects their arrival and departure dates, and indicates the number of adults and/or children concerned by the reservation and then clicks on “book”, The Customer selects the type of room and then click on “book”, The Customer is provided with a summary of his reservation and has the possibility to make any modifications necessary to their reservation, The Customer fills in the “Guest Information” form with their identity and contact details (information marked with an asterisk is mandatory), The Customer choses his guarantee method between the following credit cards: Visa, MasterCard, The Customer then clicks on “book now”.
Once the Customer has finalized the reservation process on the Site as described above, the Customer will receive a confirmation email which will detail the Customer’s reservation information. If the Terms and Conditions applicable to the reservation require a prepayment of the reservation, the Customer will also receive a payment link to their email address, in order for the Customer to prepay their reservation. In this regard, prepaid reservations are only considered as confirmed once the corresponding prepayment has been made by the Customer.
It is your responsibility to ensure that payment is correctly and timely received by the Company. Accordingly, we accept no liability whatsoever in this respect, and we are under no obligation to notify you of any incorrect, rejected and / or declined payments. You shall also ensure that sufficient credit is available and in the event of a “declined” credit card payment, it is your responsibility to pay any additional fees and / or charges levied by either a nominated financial institution or the Company and you shall remain responsible to pay any due amounts. Without prejudice to the foregoing, you shall notify us immediately in the event of any failed transaction or if you face or encounter any technical problems associated with the Website or its use. If any transaction is found to be incorrect, unauthorized or fraudulent, payment may be reversed and payments shall remain due. Payment transactions will be processed on the day the transaction is submitted for payment. The Company expressly disclaims any and all liability for processing delays, which may occur in any circumstance. Payment is not accepted (not deemed made) until the funds have been cleared.
Refunds of any payments (if any) made through the Website are subject to the terms and conditions of the Property Agreement. Any duplicate or excess payments received will be adjusted against future/subsequent invoices. It is your responsibility to maintain document evidencing payment though the Website.
The Customer cannot withdraw from its reservation once it is placed in accordance with the reservation process described above.
In accordance with the Terms and Conditions, the Hotel will be entitled to charge a cancellation fee and, where applicable, all or part of the price payable by the Customer for their reservation, which will be deducted from the amounts paid in advance, where applicable, or from the amount withheld as a guarantee (if the reservation has not been paid in advance).
Any reservation or payment that is irregular, ineffective, incomplete or fraudulent will result in the cancellation of the reservation, without prejudice to any other right and/or remedy of the Hotel.
The Customer’s reservation will also be canceled without charge unless indicated otherwise in accordance with the Terms and Conditions.
In accordance with the Terms and Conditions, in the event of a no-show (when the reservation has not been canceled and the Customer fails to arrive for their stay): if the Customer has made a prepayment in accordance, then such prepayment will be kept by the Hotel, if the reservation has only been guaranteed by credit card, the Hotel will debit total amount, equivalent to the amount of the Customer’s full reservation, from the Customer’s credit card.
The applicable prices are indicated before and during reservation process. Prices are indicated per room for the number of person(s) and dates selected. The prices indicated on the Site are expressed in the currency selected by the Client at the rate applicable on the day the reservation is made. If payment to the Hotel is made in a currency other than the currency selected by the Customer, exchanges fees will be borne by the Customer.
Hotels may modify their prices at any time on the Site. Reservations are invoiced based on the price in force at the time of reservation confirmation by the Customer.
Depending on the Terms and Conditions applicable to the Customer’s reservation, payment terms may vary. In any event, the Customer will always be required to provide their credit card information when making a reservation online in order to guarantee their reservation. In addition, some rates will require a full prepayment in accordance.
The Customer will always be required to provide their credit card information when making a reservation online in order to guarantee their reservation then payment of the reservation is made directly at the Hotel during the Customer’s check-in, some rates will require a full prepayment in accordance. In this case, the Hotel will debit their credit card with the full prepayment of total stay in order to guarantee booking of the amounts corresponding to the services provided by the Hotel. .
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Terms & Conditions
Room Standard Room View King Bed
Rate Information Half Board:
Rates and in USD ($). Taxes are added at the final step of the booking. Rate is inclusive of Breakfast and Dinner
Non-Refundable:
This rate is available only on a non-refundable basis. Full prepayment is required for this special rate. Upon booking entire stay amount will be charged to your credit card (full prepayment). The reservation is non changeable and, in case of cancellation, modification or non-show the prepayment is nonrefundable.
Cancellation policy Non refundable
This rate is available only on a non-refundable basis. The reservation is non changeable and, in case of cancellation, modification or non-show the prepayment is nonrefundable.
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PRIVACY POLICY AND DATA PROTECTION Our property recognizes the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our booking engine. We hold the privacy of your personal information in the highest regard.
Data Controller: Our property, as data controller, collects and processes personal data for the purposes of bookings, to meet your request, and for purposes of guests’ management, payments, billings and marketing/promotional actions. Your data may be transmitted to other controlled or related companies. The data shall not be publicly disclosed. Data Processor: Our booking engine provider is authorized to act as the “processor” of personal data in behalf of us.
INFORMATION AND CONSENT This Privacy Policy describes how we collect, use and safeguard the personal information you provide to us about you (hereinafter, the “User”). By accessing our booking engine, you agree to our privacy practices as set out in this privacy statement. We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version. You may exercise your rights concerning the protection of personal data (access, rectification, amendment, deletion, objection to the handling of your data, etc.), by contacting our Property (Data Controller) at the following contact details:
Blend Hotels and Resorts central reservation
Tel: +2 065 3460437 – +2 065 3460438
Email: reservation.mgr@blendresorts.com
Website: https://www. blendresorts.com.
WHAT PERSONAL INFORMATION DO WE COLLECT? We can help you book directly the perfect accommodation in our property only with the provision of some of your personal data. When you book directly with us, we ask for your First Name, Last Name, Mobile Phone Number and Email Address and your payment information as mandatory information. Optionally we ask you details such as your Address, City, Country, ZIP/Postal code, Title, Date of birth and flight details. You can register and create a user account in our booking engine. We use the information you give us to administer this account, allowing you to do a number of useful things, like making your bookings, manage your bookings, take advantage of special offers for members, make future Reservations easily and manage your personal settings. You may register and/or access through a third-party account (Gmail) or social network (Facebook), in that case we collect and access certain information of the User’s profile, solely for the purposes indicated above. If you are under 16, you MUST have your parents’ consent before using the services of this site. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US? First and foremost, we use your personal data to complete, manage and administer your online Reservation. Our property, as data controller, collects and processes your personal data for the purposes of
* Managing your bookings made and your requests and preferences
* Administering our business activities, provisioning of services and monitoring the use of services
* Managing payments (where applicable) and billings/invoices
* Managing and registration to our Membership and Loyalty and Rewards programs (where applicable)
* Managing marketing actions and communications by electronic and/or conventional means
* Managing surveys regarding the quality of the services provided by us
Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers. Furthermore, such information may be shared with others on an aggregate basis.
PRIVACY AND PROTECTION OF PERSONAL DATA Our company will in no way disclose, publish, sell or exchange your personal data and information entrusted to us. In extreme cases, we may also disclose your personal data to third parties to:
* Comply with any court order or other legal obligation or public authority or when data is requested by government or law enforcement authorities;
* Enforce or apply our terms of use and any other agreements;
* Protect the rights of our property. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
DATA RETENTION We store your personal data on our systems for as long as is necessary for the provision of the relevant services or to fulfil the purposes described in this Privacy Policy. We may also be required to retain certain types of data for a longer period in order to comply with legal obligations or retain data in anonymous form for longer for statistical purposes.
USE OF COOKIES Access to our site involves the use of cookies. Cookies are small files of information stored on the browser of each user to that the server can recognize certain information that only the server can read. They help us to improve and deliver a better and more personalized service by enabling us to: a. Store information about your search requests, preferences, allowing us to better customize the services according to your individual interests; b. Process and Speed up your searches; and c. Recognize you when you return to the website. You can set your browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so.
IP ADDRESSES – OTHER INFORMATION WE COLLECT When you visit our booking engine, we automatically collect the following data as part of demographic and profile data known as traffic data: - Technical information, including the Internet Protocol (IP address) that is used to connect your computer to the internet, browser type and version, time zone settings, and operating system and platform, Information concerning your visit, including the full Uniform Resource Locators (URL), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page. We will use the above information that we collect about you as part of our efforts to keep our website safe and secure and for improving our website to ensure that content is presented in the most effective manner.
DATA PROTECTION Any personal data collected will be processed in a fair, legal, transparent and GDPR (General Data Protection Regulation) “REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL” compliant way. GDPR compliant third-party services may be used for data processing. Last Updated: May 24th, 2018
Email: reservation.mgr@blendresorts.com
Phone: 065 3460437